Shipping policy

lovi.pk

Thank you for shopping with us! We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation.

You will receive a notification once your order has been shipped.

During high-volume periods or promotional sales, processing times may be slightly extended. We appreciate your patience.

Shipping Rates & Delivery Estimates

✅ Free shipping on all orders

Estimated delivery time:

Standard Shipping: 5–7 business days

Delivery times are estimates and may vary due to factors beyond our control, such as courier delays, weather conditions, or operational issues.

Shipping Destinations

We currently ship within Pakistan only.

Courier Partners

We use trusted courier services such as:

TCS

M&P

Other reliable local courier partners

Courier selection may vary based on location and service availability.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking details.

Tracking may take 24–48 hours to become active

Customers can track orders via the courier link or our order tracking page

Delays, Lost, or Damaged Packages

We are not responsible for delays caused by courier partners.

If your package:

Arrives damaged

Is lost in transit

Or you receive the wrong item

Please contact us within 48 hours of delivery with:

Your order number

Clear photos

Mandatory unboxing video (for damaged or wrong items)

We will review the case and assist you as per our Return & Refund Policy.

Incorrect Address

Please ensure your shipping address and contact details are accurate at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Returns Due to Failed Delivery

If an order is returned to us due to:

Incorrect address

Customer unavailability

Refusal to accept delivery

Reshipping may require additional charges.

If you have any questions about shipping, please contact us:

📧 Email: rasheedabdul5826@gmail.com
📱 WhatsApp: +92 329 8810848
🕒 Support: Sunday to Monday – 24 hours